Returns & Refund Policy
We want you to love your purchase but it is Absolutely Ok to change your mind. If you wish to return your purchase please contact us within 7 days of receiving the item(s) at hello@themagichug.com.au.
To be eligible for a return:
You can choose to return any purchased item as long as :
- It has not been used, and has no signs of usage.
- All tags and original packaging is retained.
- The return communication has been initiated within 7 calendar days of delivery.
We will assess the condition of the goods upon return and confirm acceptance or rejection, within 3-5 business days. The amount will be returned to the mode of payment used for the purchase.
To initiate a return please send an email to hello@themagichug.com.au
Please note, sale items are non exchangeable and non refundable. All return shipping costs are to be covered by the customer
We recommend sending your returns with a tracking number as we cannot be responsible if your items are missing in transit.
You can always contact us for any return question at hello@themagichug.com.au.
EXCHANGES
Since all our products are handmade and in limited numbers, we cannot guarantee the availability of the similar pattern or size. The easiest way would be to return the item and jump on to our website and purchase a new one.
FAULTY OR DAMAGED PRODUCTS
We inspect every piece of clothing thoroughly before shipping them to our customers. However if you believe that the item was faulty or damaged please inspect your order upon reception and contact us by email at hello@themagichug.com.au immediately.
Faulty goods must be returned in their original packaging together with an invoice number. Where possible, please let us know the nature of the fault by email at hello@themagichug.com.au
HAPPY SHOPPING!
Team The Magic Hug
CONTACT US
At The Magic Hug, we love receiving your feedback!
We take pride in listening to our customers and your comments will help ensure we continue to offer the very best level of quality and service possible.
Have a question? Please send us an email at hello@themagichug.com.au